Wachovia Dealer Services - Too many phone calls and I don't even have a payment due yet.

Papillion, Nebraska 3 comments
Not resolved

I am getting 2 and 3 calls a day from these people. They will not leave a message and I have not even made one payment.

My first payment is not even due until Jan. 11, 2011. I didn't have a choice in financing since it was arranged through the Chrysler dealer. I have never had a problem like this before with any financial institution.

I am considering looking elsewhere for financing and plan to move the loan if possible.

This is harrassment as far as I am concerned. I certainly do not need them contacting family or work trying to get in touch with me.

Review about: Chevrolet Malibu.

Comments

Anonymous
#383352

I recently purchased a car and my payment isn't due until 1/3/2012, but I've been receiving calls from "Wachovia Dealer" multiple times every day and they don't leave a message. I am thankful I never gave out my cell phone number!

They already sent me something in the mail with all the payment information and everything on it. What more do they need to know?

what2do
#310972

They aren't suppose to leave personal information. Yet they state at the beginning of the message that this message is intended for the person only, your name, as if anyone else is going to hang up.

Still a violation if you ask me. And if you get the silver tongued Sylvia who speaks so sweetly, remember she works for them and anything you say to her will be used against you or twisted to work against you. Beware.

They use any tactic, will harass your sick and elderly family members, and hunt you down like an animal. And never send you the title.

Anonymous
#243185

They ate doing a welcome call! All the banks are doing it now.

They are making sure that its you who really bought the car and make sure they have all the correct info. Also with not leaving a message it depends on the state you live in where by law they are not allowed to leave a message.

Wachovia Dealer Services - This company harrases the S@@T out of you

Antioch, California 2 comments

I agree with anyone who says never use this company! I will never use them again and have tried to get away from them but unfortunately my crappy car is financed for more than whats its worth.

i had economic hardship and lost child support payments that allowed me to get the car and this company still would not help me refinance.... they denied all requests... they called me every day at work sometimes twice a day.. to embarrass the *** out of me...

they think if you are embarrased they will get the money... i was not even 30 days past due...

i cant wait for my loan to be paid off... i cant stand these people and i will never use them again

Review about: Harassing Phone Calls.

Comments

what2do
#310985

wachovia is or was geared for those with poor credit, who want to buy a used car, therefore the interest was quite high, which leads to having to pay much more for a car and taking much longer to get the balance down. And being as the cars are usually used the time frame, or age of the car or mileage anyone will allow you to refinance has passed.

My advise to anyone who has a loan from them is to pay it off asap. If you happen to get behind try to negotiate a plan to catch up to avoid the calls, repo threats, harassment of everyone you know. And once you pay it off good luck getting the title. I paid mine off over a year ago and has requested numerous times and still no title.

And if you make a deal to pay pennies on the dollar to pay it off, expect them to claim the remainder and send you a notice that you received it as income which you have to claim on your income tax. And they do not send it to you before you have your taxes done, they aren't quick about that either. I paid mine off in end of spring 2010 and got a notice March 2011 I needed to claim it on my income tax.

I had already done mine for that year. They are idiots.

Anonymous
#269929

Wells Fargo Dealer Services has 108 complaints on BBB!!!!

Wachovia Dealer Services - Wachovia Dealer Collections Calls me DAILY - Wrong Person!

San Diego, California 2 comments
Not resolved

I have received a phone call from Wachovia Dealer DAILY for the past month. Sometimes past 8:00 p.m.

Sometimes a person, sometimes automated. They ask for someone else; it's the wrong number. I tell them, and they hang up - just to call back again the next day; sometimes twice in the same day. I call the number, it's all automated and I can't get through without an account number.

I HAVE NO ACCOUNT WITH THEM! How to get them to stop?

I ask for a supervisor, and they hang up. I ask for a way to get my number off their list, and they hang up!

Review about: Harassing Phone Calls.

Comments

Anonymous
#200346

These people do not even help with you with your concerns if you can make your vehicle payment. I been told that they can take your vehicle even if you made your payment.

This is because of a bankrupacy I did in which I did not put in the truck because this is the only means of transportation for my family. If I keep making my payments and they take it is this right.

I am on SSD due to a Illness I have which came out of the blue. what help is there out there to help work with this.

Anonymous
#200182

Enforcement of the FDCPA:

Hours for phone contacts 8:00 a.m. to 9:00 p.m. local time.

Wachovia Dealer Services - Shaddy practices, customer service is a joke

Washington, District Of Columbia 1 comment

I am late with two payments, Dealer services is telling us they will repo truck, as a last ditch effort we go to a dealer, who offers to save you from repo. Well Dealer services REFUSES to give a payoff figure.

Then tells us that if we make a payment, they will reconsider giving us a payoff figure. Take the truck! It's three days later and still they have not come. They are so nasty!

I hope the truck short sells and they try getting the balance from us.

I cannot wait to go before a judge and tell him what has happened. I have it all documented.

Review about: Auto Loan Pay Off.

Comments

what2do
#310989

You can determine the pay off amount by checking on line, in your account. It may not be exact if you do not pay it on that day.

And if they have bought insurance for the auto take that into consideration, as you do not want to be paying more than you need to. they will refund that amount if you show proof you had insurance or are paying it off and have over paid.

You need to try to get your rep changed, they change them frequently anyway especially if you do not pay for months on end. An advantage?

Wachovia Dealer Services - Treat there customers like garbage.

Redding, California 0 comments
Not resolved

I have an auto loan with wachovia and my ex fell behind on her payments. They never contacted me and are now trying to repo my car and hold me liable.

I have talked with them two days in a row trying to pay and get caught up and all they keep doing is being rude and not assisting me at all. At this point I almost want to give up, but it only hurts me. So once again they treat all there customers like garbage and i will never get another loan thru them or recommend any to do so.

THANKS ALOT... For Nothing

Review about: Car Loan.

Monetary Loss: $6500.

Wachovia Dealer Services - Wachovia's Angelica is a ***. She has stated that I owe for june, july, august .

Goleta, California 1 comment
Not resolved

This is a awful company. They are taking me for a ride with finances.

4 different individuals have worked with my account over a year times. They are aware of my cancer and health issues. I lost my job in june 2009, currently disabled and on unemployment. Maria said to make 1 payment in August $640 and my regular payment of $495 to change my due date in september and my account would be up to date.

Now I have Repo people looking for my car?

They will not send a statement of my payments from 2007-2010.Why not? Because they are crooks!

Review about: Dodge Magnum.

Monetary Loss: $13.

Comments

Anonymous
#185201

contact the comptroller bureau of currency

in houston tx you can get this information

of the web site wachovia rip me off on stock

they were sued but not heard of the outcome

Wachovia Dealer Services - Financial Rape

Houston, Texas 2 comments
Not resolved

I feel like I am being completely financially raped by this company.

And on top of it all, every employee I've ever spoken to has been insanely rude and unprofessional.

If you're going to financially rape me, at least be polite about it.

I have so many complaints about this company, I don't know where to start. I guess the biggest issue is that no one with this company is open or even interested in hearing what I have to say. It's like they are ready a script that they can't deviate from -- asking the same questions over & over when they don't like the answer given to them. Rudeness, incompetance, pitiful customer service. There is no customer "service" with this company.

Dealing with a robot would be more pleasant.

Review about: Rude Customer Service.

Comments

Anonymous
#193054

To the person who commented: I work for a larger finacial institution and we are not allowed to be rude, under any circumstance. EVEN if the customer provokes it.

Whatever the reason a person calls in (like you said-to get free ***-and I don't know what KIND of company you worked for) a professional attitude should be maintained. What the original poster says makes that point; sorry you have such shoddy ethics that you think that is acceptable

whinyconsumersrpussies
#183734

What do you do for a living? Quit usuing the term rape.

I worked in customer service and people l like you make up a bunch of *** to get free things from companies.

Did you just get out of jail? Seems like in there is where you get the term.

Wachovia dealer services suck

Dallas, Texas 0 comments

I paid my car off over a year ago and I just received the title two months ago. After calling numerous times asking where was the title.

No one called me. About 4 months ago, they called me at work to let me know that I owed $143.76 that is why the title has not been received. My husband gave them a credit card and we received the title about two months later. A month ago they sent me a check for $143.76 and said I had over paid on my account.

I went to purchase a car last night and it showed that I had a repossession from Wachovia. The finance manager said that can not be possible since you have the title, I traded in my car.

I have been trying to call someone at wachovia and they are useless. I guess I am going to have to file a lawsuit against them to have this removed from my credit?

Review about: Car Payment.

Wachovia Dealer Services - Good luck getting any help from this company - don't use them for anything

Long Beach, California 1 comment

Don't use Wachovia Dealer Services for anything - PERIOD. NOTHING. THEY ARE WORTHLESS, USELESS, MISERABLE PEOPLE TO DEAL WITH - THAT'S IF YOU CAN GET ANYONE ON THE PHONE.

IT'S A JOKE. Don't use Wachovia Dealer Services for anything - PERIOD. NOTHING. THEY ARE WORTHLESS, USELESS, MISERABLE PEOPLE TO DEAL WITH - THAT'S IF YOU CAN GET ANYONE ON THE PHONE.

IT'S A JOKE. Don't use Wachovia Dealer Services for anything - PERIOD. NOTHING. THEY ARE WORTHLESS, USELESS, MISERABLE PEOPLE TO DEAL WITH - THAT'S IF YOU CAN GET ANYONE ON THE PHONE.

IT'S A JOKE. Don't use Wachovia Dealer Services for anything - PERIOD. NOTHING. THEY ARE WORTHLESS, USELESS, MISERABLE PEOPLE TO DEAL WITH - THAT'S IF YOU CAN GET ANYONE ON THE PHONE.

IT'S A JOKE.

xxxx xxxx xxxx xxxx xxxx xx

Review about: Property Damage Repair.

Comments

martyvem
#169584

Maybe you should learn to say something else. If you keep repeating yourself, why should anybody listen to you!

Wachovia Dealer Services - Pls. tell me how to receive my title

Cary, North Carolina 2 comments
Not resolved

Wachovia financed a car for me thru Pedigo in Indpls, my application number 23853332, the loan has been paid off, but I have not received my title. how do i get my title? I received a letter stating I needed to go to the License Branch, but the License Brance says I should receive it from whoever I paid the loan to, again what do I need to do to get my title. call me or email me @ dbrownlow@gtl.net. thank you

Deborah Brownlow

1207 W. 30th street

Indianapolis, In 46208

317-558-3135

317-294-8775

Thank you,

Review about: Car Title.

Comments

Anonymous
#211453

Depending on when u paid off the loan with a personal chk most companies hold the chk for 10-15 days then release title

Anonymous
#211452

call the company and if they say that they sent the title verify the address that it was sent to and if the show they sent the title out they can send u a notorized lein release and it will allow u to apply for a duplicate

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