I tried to pay my truck payment online last Monday. I was given an error message saying my payment couldn't be process, try later. I tried later and was successful. The next day Wachovia/Wells Fargo took the money out twice. I have been jumping through hoops since for over a week now and have received the following excuses/statements.
1. Can you prove we took it out twice. We can't track that on our system. (from a supervisor)
2. If you will fax us your bank statement for proof that we have your money we will send it to an investigator.
3. That can't happen.
4. It will take 24-48 hours, or 48-72 hours, or over three business days to look into the problem. All times were given by different representatives.
5. Have you put in an online request? That is usually the best way. (5 request have been sent and the same 5 generic answers saying this type of problem can't be fixed this way, please call, have been returned). Even when I requested what types of things could be handled online. I get an answer saying that can't be handled online???
Product or Service Mentioned:
Wachovia Dealer Services Loan.
Monetary Loss: $400.