Wachovia Dealer Services - Company provided poor transition and created personal stress
Wachovia Dealer Services customer...
I have been trying to make my monthly payment and have been very frustrated that the transition to Wells Fargo Dealer Services has gone very poorly! My billing statement says "On March 20, 2010, we will officially change our name to Wells Fargo Dealer Services. Our new website will become wellsfargodealerservices.com. Everything else is business as usual." I do not agree with this statement. Nor do I agree with "You'll continue to: Receive the same great service."
I do not want to be charged a late fee or a penalty on my payment when I made every effort to get this taken care of like I normally do every month. The website information is not allowing me to make my payment, and it is not clear where to go. I have called and visited locations to make my payment on time with no success! Business deadlines should be met and procedures should be tested for a smooth transition in the future if you wish to keep your customers happy...
Location: Fort Worth, Texas
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Trying to make my payment and wen to the site Wachovia told me to. Cannot make my payment and would not take my old password to even get to.
Why should I be charged a late fee when I am not able to access my account? :(
Fortunately I made my March payment early. Now I want to set my account with Wells Fargo and can't access the format to do this online.
Accessed the website and page to register but don't have the info it wants. Is wells fargo going to notify me with info and let me register online?