Anonymous
map-marker Colleyville, Texas

Wachovia Dealer Services Loan Review

The worst Bank I had ever deal in my life , my loan is paid Off months ago but still charging for late fees & whole lot of ***, never doing business with them in my life
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Reason of review:
Problems with payment
Anonymous
map-marker Colleyville, Texas

Other Product Review

I called so I can be transferred to supervisor, but waiting for ever & nobody answered
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Reason of review:
Poor customer service
Anonymous

Could not get a copy of title !

My car was paid off 7 years ago. I couldnt find a title.

Not sure if I ever had one. When I went to get a copy from title sevices, they notified me that Wachovia is holding on to the Release of the lien!!! So I called Wachovia and they told me they will send a copy. I asked why did they hold on to it?

they said it was my job to go update the title when I recieve it!!! what? I dont get that. I have bought many cars and sold them.

this does not seem to be a problem that I may have caused. :(

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Reason of review:
Poor customer service
1 comment
Guest

I just had the same problem as this person did. Plan upgrading my wife car.

Her current car has been paid off for years.

Their records reflect the car was paid off but it take 3 business days for them to send me a letter to release the title. I have had lien on previous cars and the title was sent to me, but not these people.

Now I will probably miss out on a sweet deal of a car because I can't trade my car in until I get the title.

Anonymous

Wells Fargo Dealer Services has the poorest customer service!!!!!!!!!!

I just spent almost 2 hrs, 2 hrs !!!!! with Dealer Services trying to simply change my auto-payment to the latter part of each month.

What a NIGHTMARE !!!!!! I also found out, and didn't realize, that there is a late payment fee of $15.00 that hasn't been paid that I was unaware of. My e-statement says my next payment due is $360.06. I asked why as was told the $360.06 is what my LAST payment of my loan will be.

I asked why was I not informed I had a late payment charge still active from 2011 and they could not tell me why. My regular payment is $333.36. If you add $15.00 to that, the total is $348.36, not $360.06 that they say the payment will be to tack on the $15.00 late fee. I asked why the discrepancy and they said they'd have to call another department as to why it didn't add up, but that that department was closed even though the website states their hours are from 5 am to 7 pm Pacific Time.

They told me I have to call back, ME, to get the answers!!!! Unbelievable! They are the ones who can't answer MY questions and one would assume THEY would find the answers to my questions and CALL ME back, not me having to call them. What a terrible, looooooong, *** experience I had.

Talk about one of the poorest customer service experiences I've ever had!!!! I asked if could have the email address to Corporate to complain about my experience and was given officeofthepresidentdealer@***.com Im almost afraid to go there. It may take a week to file a complaint!

What a nightmare Wells Fargo Dealer Services was!

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Anonymous
map-marker Delta, Utah

Wachovia Dealer Services - Car Payments Review from Delta, Utah

This company is awful to go through! I paid my car off 2 months ago and was told I would have the title in 7 to 10 days.

Still no title! They keep telling me to wait a week and if I haven't seen anything than to call back. I keep calling back and I get told to wait another week. This company is not lenient at all if your a little late on your car payment due to losing your job, they will tack on a late fee to the point you will never be able to pay off your car.

So still waiting for the title as of today....if you have another company to choose from than go with them not Wells Fargo. Hope this helps someone in the long run!

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1 comment
Guest

same here still waiting for my title. my car has been paid off since march 11, 2014 and I still have not got my title from them yet... hope someone can help us get our titles from this company that has NO customer services at ALL.

Jasn Hll
map-marker San Francisco, California

Wachovia Dealer Services

My wife and I purchased an Audi A4 financed through WFS (Wachovia Dealer Services) and have always paid our monthly on time, never missed a payment.

In April 2012, we decided trade in our Audi for a Volkswagen CC and of course traded in our Audi to put towards the new car's finance agreement.

Wachovia Dealer Services dragged their feet in applying our final payment from Volkswagen Credit and as a result since April 2012 I have a missed payment on my credit report!

My wife and I have pleaded with WFS to update our credit report so that we can regain our credit score but to no avail.

Our APRs have increased for my credit cards and we estimated that this error has cost us ~$25k from a rise in our interest rates.

Beware of WFS!

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Loss:
$25000
Anonymous
map-marker Buffalo, New York

Dealer Services

I have a car loan with Wachovia...all I can say is I can't WAIT till it's paid off and will NEVER deal with them again. They are nasty on the phone even when they screw up.

HORRIBLE HORRIBLE HORRIBLE....

Would I have known this is how I would be treated, I would have purchased another Toyota, Chevy or Ford...NEVER AGAIN...Do yourself a favor and stay away from Wachovia / WV dealer services. I am VERY sorry I purchased this car from them, and once paid off I will ditch it and purchase something new from one of the brands listed above.

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2 comments
Guest

I DO NOT have a loan with these people! I have in (Fact) never heard of them until I started getting calls fro them several times a day.

I am elderly and don't even drive anymore so do not know what they are after. Today (if I get even one call) I will let the attorney general deal with it and any one else who might help me. Yes. I am angry...

No one should have to endure having their life interupted with this stuff. Did I mention that I am OLD, disabled and fed up?

Guest

I DON

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WFDS S
map-marker Amherst, Massachusetts

Wells Fargo Dealer Services Contact Info for the President's Office

Please share out to as many people as possible, I want to stop someone from making my mistake and try to help if they have. I bought a truck and took out a loan from WELLS FARGO DEALER SERVICES three years ago.

At this time they have my truck because of a missed payment six months ago that I was never informed of and I need to pay off my whole balance of $9,500.00 to get it back they will not accept the missed payment of $250.00. This is a situation of the big bank who does not care one bit about the people they hurt. However I have something they don't want others to have and I am more than happy to share, it took a week and several managers to finally reach the OFFICE OF THE COMPANY PRESIDENT here is the contact information in case you or anyone else ever has a problem.

There is not a thing I can do to get my truck back but if you wanna do a girl a favor and let big business know we're sick of it give a call or drop an email and tell them Cindy said Hi! Phone: 1-87*-250-****, email: officeofthepresident.dealer@***.com, address PO Box 168071, Irving TX 75016.

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20 comments
Guest

Although I'm not having payment issues with them, I am having issues getting them to approve a state-to-state title transfer. I've been trying to get my tags/registration in the state of Florida for 3 months, and state law requires this to be done within 30 days of taking residency.

I have had the Florida DMV fax the information to them five times, and I've made countless phone calls with still no result. I have literally spent HOURS of my life on the phone with them, but their incompetent customer service representatives and everyone in their title department are useless. How can they say they didn't get the faxes when the DMV in Florida has confirmations that each time they sent it, it went through successfully?

The last rep I spoke with was completely incompetent and resulted in my being transferred to the Office of the President when I told them they are not getting another payment until they get this done.

After 45 minutes on the phone with a rep from the so-called "President's office" I was given their fax number as well as email address to send the paperwork to. I contacted the DMV (again), who faxed the paperwork to them (again). The lady at the DMV was kind enough to email me a copy of the paperwork they sent them, so I sent it via email to the President's office as well. However, this morning I realized the email address they gave me was incorrect because it was returned to me.

Luckily I found this post was able to realize they conveniently left out the "dot" between the words president and dealer, even after I repeated the email address back to her (and no mention of the dot that is VERY important when trying to get matters handled through email). I re-forwarded it again to them this morning, and it was faxed last week (again) from the DMV, but still no response. I plan to call them again this evening after work.

I'm at the end of my rope with these people! If I get fined by the state of Florida for being non-complaint in getting my vehicle registered within 30 days as required by law, I will be contacting my lawyer to sue them for the charges of the fine was well as my court costs.

WORD OF ADVICE: NEVER, I MEAN NEVER, CONSIDER FINANCING ANYTHING THROUGH WELLS FARGO!!!!!

Guest
reply icon Replying to comment of Guest-1372866

Couldn't agree more!! This is the second time I've dealt with WF...I should've learned from my first experience, but it wasn't as bad.

This 2nd time has been a nightmare!!Listen up people...WF is the SHADIEST COMPANY ON THE PLANET!! Don't ever take out a loan with them, or even bank with them!! They do not care one bit about their customers! Just Google them, and you'll find all kinds of shady things they've done and continue to do!!Trust me, if the only way you can get a car loan is with WF, PLEASE, think again...buy something way cheaper or don't buy anything at all.

You're better off taking the bus or walking than dealing with Wells Fargo Dealer Services. They will make your life a living ***

Guest

Yes they call 4-5 times a day when I was only a week past due. They certainly do not follow the Fair Debt Collection Practices Act at all.

I mean come on forgot to mail and you're caring 4 times a day.

Never again WI I finance thru them. Will be closing my accounts out too and 401K and take my $ elsewhere.

Guest

My son is fighting cancer in a different part of the state from where we live, I had a truck payment due on the 24th of the month which fell on a weekend we made the payment on the 22nd of July Fri thru bill pay from the SECU first of all they posted it to the wrong account I have two vehicle loans they corrected that after I found out by getting a collection call upon investigation they corrected this mistake. My problem even though I had documented proof from the SECU that payment was made on time Wachovia at the time of this writing refuses to credit the payment in time so as not to show late to the credit bureaus, this caused my credit score to take a huge drop. I went thru the local Wachovia they tried by still was denied, so as a last resort I found this web site, stated my case still waiting on results the person I talked was very understanding and promising more later.

Guest

Thank you! My daughter's X5 is financed through Wachovia/Wells Fargo, and they misapplied a payment.

I am astounded at the lack of competence. They showed they received her payment (we have a letter stating so) but don't know where it was applied.

Guest

Just happened to me as well!

Guest

All of you should really look at how you are playing this game. There is remedy, you can get your property back!

You need to start by BEING EQUiTABLE! Why can they do what they have done? It is not fraud! It is because you have not come in an Equitable manner to make your claim.

Stop complaining and do your homework. Please Choose to resolve these matters in Peace and Honor.

You will be amazed at what you will find... Teton Free Spirits dot com has the remedy if you are willing to do the work and change the way you interact in Commerce.

Guest
reply icon Replying to comment of Guest-955757

Can you please help me I'm a single mom of a child that was in the hospital nearly 100 days and am behind on my payments. Please let me know what or where I can do research to educate myself.

Thank you

JS

Guest

I just called the number for the office of the president to try to get a 30 day late removed my credit report. The gentleman was kind and displayed excellent customer service.

The agreed to look into it even though the late was totally my fault. Wells Fargo has an A+ rating in my book right now.

Guest

My son lost over $16 k because they granted him a loan. They waived his income.

He had little income. They kept a$9 k value trade-in that had no balance to pay off. Then they repossessed the financed truck when my son ccouldn't make over $400 a month payments.

Add their repossession fees to that. June Crosby call me 585455**** please

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Anonymous
map-marker Medford, Oregon

ALERT ALERT ALERT

If you have had a loan with Wachovia and Wells Fargo took it over and there was a bk involved you may not ever see title to it! three years they have known and accepted our payment and oh by the way they do not do affirmations and down to the last minute not one notice not one call because apparently if you file BK you are *** to them and they will not let you make up the pmts you are "supposedly past due" no way we want all money now or no car, see what bailing the banks out did for us!

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Anonymous
map-marker Mesa, Arizona

Harassing calls

I ge call repeatedly from this company. 3-4 per day.

When I answer the phone, no one is on the other end or they hang up on me. I do not have a loan with this company and never will. I am on a no-call list but that doesn't seem to matter. I have tried to call the 800 number, but it says it is out of service.

Come on.

I am going to report this number to the government and will explain to them how I have been harrassed with their phone calls (several each day).

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1 comment
Guest

Same problem here. I have never dealt with this company and ( of course) never will.

At least twice a day. Horrible little people....

lenalyak
map-marker Nokomis, Florida

How to get a hold of Wells Fargo Dealer Services

I financed my car through WFDS in 2008, paid it off in 2009. This year I wanted to sell it and found out that car title has my name misspelled ....

not just one letter or two, but a big time misspelled. Calling 800-289-**** didn't do anything, because you can't get through automated services unless you want to finance new purchase with them or have an existing account, which was closed 3 years ago due to the loan paid in full. But if you keep pushing # or/and 0 it will take you to the operator.

Good luck! I wasn't waiting and conversation with them went well.

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2 comments
Guest

My wife has tried several times to get a letter that shows our auto loan paid in full,tried to make contact all day yesterday no luck, please give me a call @ 336-452-**** ASAP Thanks

Guest

If your name is misspelled on your title it usually is the fault of the dealer or DMV clerk that processed your paperwork. WFDS is the lender and only receives the new title with them as lien holder after it has been processed by DMV.

They have no control on how it was submitted.

It's easier to process any correction yourself at your local DMV. At least this way you can make sure everything is correct thus time.

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MasonMMMM
map-marker Kansas City, Kansas

Terrible Customer Service

In my job we deal with many banks, finance companies and credit unions across the country. Dealing with Wells Fargo Dealer Service is always a hassle.

Their customer service is the worst. First after holding to speak to a representative you get placed on an immediate hold by a live person. When they do come back on the line when they feel like actually working they do not introduce themselves and are incredibly rude. When trying to get assistance from them on an account, in the middle of speaking with them they will place you on hold for no reason at all again.

In a lot of cases you just get hung up on. When trying to call back and speak to a supervisor you're told that no supervisor is available. Of course they're not. This company has completely rude and ignorant people working for them that have no concept of what good customer service is.

I wouldn't recommend using them to even my worst enemies. The people that I have spoken to at this company sound like they're good candidates to be on Maury Povich for a myriad of subjects ranging from: which one of these five men are my child's father to my father is also my uncle.

Bottom line: DO NOT USE THIS COMPANY!!

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Anonymous
map-marker Silverdale, Washington

Whachovia is banking on you defaulting.

I had been making payments for 6 years on my car financed through Wachovia then lost my job. This nasty company and their rude workers would cut me no slack.

After falling behind a month they would not take a payment and wanted the balance which is $2,000.00. WHAT PART of I AM UNEMPLOYED DO YOU NOT UNDERSTAND? Everyone else including my mortgage company have bent over backwards to work with me. The bottom line is Wachovia can make more money by taking my car and selling it again to someone else.

Today they showed up at my house with a tow truck. THIS IS TRUE. MMM but I wasn't there. They even go to your neighbors and offer them money to call them when the car is there.

I will never purchase a car again from this company.

You end up paying double and get treated like some low life if you are late. Only in America.

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3 comments
Guest

I have had may car since 08 and in 09 myself like many other found myself out of work an behind on payments. Well fargo came and took my car I had come up with full back payment and when i diid they moved my car to 3 different tow yards.

then when i got some ones close and personal items where in it. when i told them this they said and i quote "maybe you should have made your payments" WTF !!!!

When I was done and out this was the only company that didn't offer any help or understanding and things have been good for 2/12 years i get harrrrsed if payment is processed with 5 days of the due date

I can't get refinaced cause they repoed my car *** can't wait until the loan payments are done so i get away from them UGH!! 18 months left and would have been sooner if they didn't repo it

Guest

Same thing just happened to me today! My car is almost paid of and I was 60 days behind and they repossessed my car.

I mailed a partial payment but they said it wasn't enough and they mailed it back to me! The *** part is my loan is in the bankruptcy dept where they make it nearly impossible to make a payment. Hold times on the phone are hours, they lock you out of your internet account and refuse to send statements. Wells Fargo sucks!

I will never refer wells Fargo to anyone and I hope they go out of business.

Wells Fargo has the worst customer service and steal your money! Do not use them for anything!

Guest

I am so sorry you went through this so did I they took my truck after one missed payment that I did not even realized I missed and were unwilling to take the back payment. They wanted the whole loan amount of over $9500.00.

I waged a protest by having all my friends call the presidents office and tell them I said Hi.

won't get you car back but might make you feel better. The number is 877-250-****.

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Anonymous
map-marker Montgomery, Alabama

Wachovia

I have my car loan through wachovia. Then i call them cause i have not seen a paper on how much i ow and when since a year after i bought my car. Supposively Wells fargo bought wachovia however no one can help me as far as my loan and who i am paying, and who the *** is gonna give my title when it is paid off. WTH. I don't get who I am paying. my credit report doesn't give a number to them, Just a P.O. Box. So I am confused and pissed and don't know what to do.,
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Loss:
$14
wendy b Iah
map-marker Los Angeles, California

Well Fargo Dealer Services...harrassment

On 8/18/11 I was rear-ended on the freeway and taken from the scene to the hospital for enjuries that occured in the accident.I was placed on pain medication and advised to take time off from work.I complied.On 30 days later i get a call from WFDS demanding that I make a payment immediately.I explained my situation and they stated 'when can you make a payment"? I reponded I'will make a payment no later then 10/18".She then asked what shop my car was in and I told her where my car was. The very next day i got a call from insurene compny wanting to go ispect the car so i told them the phone number of the shop.Shortly after that phone call the insurence co called back and informed me my car had been repoed.

Today 11/1 5/11 I get a call from WFDS demanding 9,000 dollars and stating they had sold my car at an auction for 8,000 and I owe 9,000 storage fee.And I am at my witts end with these people.Not once did they even have the decentcy to ask if i was okay.

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Loss:
$14
2 comments
Guest

Wow .....First of all sorry to hear of your friends loss I hope he has managed to find peace somehow, however with W F D S on his *** I don't see how this would be possible.I promise I will do everything i can to make then pay for their cruelty.Thanks for reading my post

Guest

guess what, they dont care if your even dead, they kept calling my friends house asking for his mother who died months earlier and when he told them she died they wanted him to pay the bill. they continued to call demanding to speak with his mother as if they didnt believe him that she was dead so he gave them her forwarding address of the graveyard.

they still called back weeks later and he told them to "go dig her up". I cracked up.

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