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car payment loan wachovia customer service wells fargo service account phone customer
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New Reviewer

Car loan

this bank is horrible. Run away
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ID
#2236139 Review #2236139 is a subjective opinion of poster.
Location
Newton, North Carolina
Preferred solution
Apology

You suck!!!

Folks if you are trying to get a title statement call 800-269-****. All Wachovia is trying to do is sell stuff by recording. No real person!!!! So frustrating. Bunch of BS. The number above is direct to Wells Fargo. Whew!!!!

User's recommendation: Call 800-269-****.

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ID
#1817768 Review #1817768 is a subjective opinion of poster.
New Reviewer

Paid vehicle off in 2012 and can’t get a letter sent to remove the lien on your part!

I’ve been attempting for two months now to get a letter for the lien removal on my Dodge Ram. It’s aggravating enough when you pay a vehicle off over 5 yrs ago and then find out you can’t get a title because the lien wasn’t removed. I’m going through a very bad divorce and need to sell my truck to pay my attorneys off for child support! Your literally costing me visitation rights with my children because I’m in a stand still financially waiting for over 2 months on the letter to come in the mail. I’ve calked twice and each time you say 7-10 days in the mail. Everyday I check and nothing! HELP ME ALREADY!!
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ID
#1495243 Review #1495243 is a subjective opinion of poster.
Location
Vinita, Oklahoma
Service
Wachovia Dealer Services Auto Loan
Reason of review
Poor customer service
New Reviewer

Disgruntled

I've been trying for almost a month to get a release of lien letter because I paid my loan off back in August 2018. I want to give my car to my niece but I can't transfer it until I recieve the letter. She is a single mom with 3 children & coulf really use the car. Not to mention that it still shows on my credit report that it's not paid off.
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ID
#1478081 Review #1478081 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

Need title to 2008 camry from decease parent

My mother Georgia Robinson 6002 Cowin Drive Huntsville, Al 35810 past in 07/15 and there was a wrongful lien on her 2008 camry vin included in pic. I am her daughter Felicia Robinson & need lien release. Not able to utilize vehicle. Please help. Felicia Robinson 925 Tiny Town Rd Apt 3D Clarksville,Tn 37042 (256)665-**** felicawest&gmail.com
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ID
#1271030 Review #1271030 is a subjective opinion of poster.

So Far, Good!

I called 800.289.8004. Got Wells Fargo Dealer Services which is also Wachovia Desler Services. Followed recorded prompts which got me nowhere. Followed a suggestion I read to continually press #0#0 until I was transfered to a rep. Explained I need a letter as proof of release of lien. She transfered to an acct agent (but first gave me the direct number should I get disconnected!) The account manager took my info and processed my request. Told me it would take two business days to processed. I expect to have the letter within a week. Service was very helpful and friendly!
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3 comments
#1964028

I tried this and within five minutes I was told my lien release was to arrive in five days. Awesome

#1925647

worked

#1596692

Thanks, had the same issue and great customer service.

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ID
#1252768 Review #1252768 is a subjective opinion of poster.
Service
Wachovia Dealer Services Customer Care
Reason of review
Good customer service

I would also like to warn people

Please do not take a loan from wells fargo dealer services. My daughter is asthmatic. They picked up my car for a missed payment 4 days now i have paid my all my balance due on the same day they took my car. They took my money out of my a/c on the third day which was a sunday. Their repo service is all the way in long island. I live in westchester. I was on the phone trying to get a hold of someone on monday to find out if my release papers has been sent over. I waited 2 hours on the phone no one picked up. I call back no one picked up again for another hour. So i decided to go to the bank. They got a hold of someone which told the banker rep. It will take two business days for my car to be released. This is the third business day my papers has not been released. I am right at this minute on the phone holding since 9am it is now 9:45am still holding. I need my car because i have a sick child. I also went to long island hoping that they would have released my car. No such luck. Not only that, but the agent on the phone from wells fargo dealers was very very rude. This is my 3rd missing work losing money. I will never do business and will never recommend anyone to do business with wells fargo again
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ID
#1198726 Review #1198726 is a subjective opinion of poster.
Location
Owings Mills, Maryland
Service
Wachovia Dealer Services Customer Care
Reason of review
Problems with payment
New Reviewer

Release of Lien Letter

I used feature to call from my computer and the call quality was poor, possibly due to my computer speakers. I need a release of lien letter for account 912002**** for Helen Hurt. The car has been totaled and although the car has a zero balance, Wachovia is still on the title. Can you please email the letter to me at helen.r.hurt@***.com. Let me know if I will need to visit a Wells Fargo Branch to get the letter. I need the letter as soon as possible, the insurance company will not release my check until this issue is resolved. The Toyota Camry was financed in 2002. Please contact me via email asap if you need additional information.
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ID
#1180956 Review #1180956 is a subjective opinion of poster.
Service
Wachovia Dealer Services Auto Loan
Pros
  • Using a webservice to explain my issue
Cons
  • Getting the run around when trying to do a simple request
New Reviewer

Unable to speak to a representative

I inadvertently sent money to an old account I had with Wachovia dealer services and need. Return to me
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ID
#1150370 Review #1150370 is a subjective opinion of poster.

Will not stop calling us.

Ten or eleven times a day me and my coworkers get a call on the work phones and it interrupts us from receiving important calls. Every time we answer to stop the calls nobody picks up and the line is silent. None of us have a single loan through wachovia. We have called customer service directly for a stop for the third time in a row. To no avail after being told it's being fixed. Our dealership is getting sick of the calls.
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ID
#1063774 Review #1063774 is a subjective opinion of poster.
Reason of review
Poor customer service

Bank Robbers

I bought a Hynduai Elantra From CarMax and Wells Fargo Dealer Service were the Finance Company for the car. This car was for my at the time teenage daughter to get back and forth from school with her and her little brother. Well, I made all the payments and even doubled up on payments paying the car off two year early, without notice I have been sent to collections and they added insurance onto the car that already had insurance on it infact by 21st Century and Mercury, I overlaped the insurance just so this would not happen AGAIN, for the fourth time. The insurance was $270.59 that they added without notice, I only found out by calling in to make the payoff on the car of $700.00 so needless to say I'm not paying that amount of the insurance and I'm going to report them as well. Everytime I have changed insurance companies Wells Fargo has charged me insurance without notice and I know that all the insurance companies can not be at fault with not report to them that the car is covered. I well never again buy anything from Wells Fargo nor will anyone in my family due to there business practice whice is at the very least shady. Charlene A. Curry Altadena, Ca.
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ID
#951970 Review #951970 is a subjective opinion of poster.
Location
Altadena, California
Service
Wachovia Dealer Services Auto Loan
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
New Reviewer

Wachovia Dealer Services - Auto Loan Review from New Port Richey, Florida

My car was totaled in an accident and my vehicle was released from the lean and payment was made to Wells Fargo. I did not have Gap Insurance so to, make up the driffernce of the loan and what the car was worth once it was released. I was advised to call the dealership where I had the warrenty on the car cancled. I did and I was refunded the unused portion of the warrenty however the check was made out to ME AND Wells Fargo. Basiclly the check was useless to me becauae it was written out as AND. My intension from the begining was to send them the check anyway. It is just the point that I signed a loan and it is up to me to keep my end of the loan. This is a measure used by the dealership and the lenders to insure that the loan company gets any and all refunds. If lets later on you decide to cancel the maintence warrenty (it is really useless) you won't get the refund. Why when you are the one making the paynents on the loan? As s note the only good used car warrenty is the one that coverss the whole car for one year. To continue, so I send them the check for it to be applied to my loan and reduce the amount owed as one of my monthly car payment. I agreed to pay $278.09 monthly and I was doing this faithly and never late and some times even early. Now mind you I just sent them a check $1,600.00 +. I was wrong. I received a bill statement for the amount of $399.00 due that month. I was lost. They called me and I was advised that I was behind in my car payments. I replied by saying I sent you a check for $1,600 +. They replied that the check I sent was my warrenty refund and not a payment. Now perhaps I may be wrong but a check of $1,600 +, reguardless where it came from is a car payment. In hind sight I sould have held on to the check untill my account went down to the amount of the check. Now think about this the balanced owed on a loan of $10,000.00 was $399.00 and I could not pay that amount in full that month. Through all this confusion and in the intrum I sent $150.00 towards the payment as well as another payment of 128.09 = to 278.09 to my comittment that I signed. During this period of time I recieved 6 phone call from this company in the matter of two month demanding there $399.00. At the same time I also received two statement in the mail. Now on top of that I was told my payment was still over due. My point is this, if you purchase a use car reguardless who the lender is buy Gap Insurance and presume nothing with this company. Also don't buy a maintence warranty for used car unless it covers the car from front to rear for a fulll year. This company is nothing but money oriented as it is with Well Forgo. They are their enforceer. They can care less what your situation is. They will be all over you like yesterday when it comes money owed. I just can see what my credit score will be in two months. No problem I am a senior on a fixed income. This is the last car I will buy on credit. By the way I received a call yesterday asking for the $120.00 owed to close the loan, and that my payment is still over due. Payment is not due till the 23rd of this month.
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ID
#932681 Review #932681 is a subjective opinion of poster.
Location
New Port Richey, Florida
Service
Wachovia Dealer Services Auto Loan
Reason of review
Problems with payment

Car loan

I have two car loans with WDS car loan #1 was due on July 24th before it would be 30 days pass due. Paymen was made on 22 July but erroneously posted to car loan #2, I wasnt aware of this until I started getting collection call told caller payment had been made give them conf# they said ok give it a few days which I did. Several days later I received another collection call very hateful this time, tried to explain but guy told me it was my credit score and hung up. About a week later went to make payment on car loan#2 the amount due on the automated phone system was exactly $234.00 less than the actual amount due, which was exactly the amount of car loan 1. Bells went off called WDS they found the error but posted it on the 25 of July which made me 31 days pass due, which in turn made my credit score take a 50 point drop. After many phone calls finally resorted to the office of the president of Wachovia after about 2 weeks they agreed to send correction to credit bureaus and send me a hard copy of the correction letter. It is now the 13th of Sept and I haven't got the copy. My big concern is it takes 1 days for them to ruin your credit but 56 days and counting and the correction still hasn't been made. This is totally unacceptable!
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ID
#918224 Review #918224 is a subjective opinion of poster.
Location
Fuquay Varina, North Carolina
Service
Wachovia Dealer Services Auto Loan
Reason of review
Problems with payment
New Reviewer

Wachovia/Wells Fargo Dealer Services

Statement of Lien Satisfaction. Missing Title. Called 1-80*-289-****. I had to keep pressing # or * to get to the operator. Eventually I got transferred to Titles. From the time I started dialing to the time I ended the call- 15 minutes. From the initial- I got ahold of an operator, transferred to "Titles'; I gave the young lady my info (SS#) and address. Apparently they did send me my title, which I cannot find. She stated that they'd send a Statement of Lien Satisfaction within 2-3 business days. Fingers crossed. Eighty one words. yeah I know, I'm not so pissed now. I'll have to wait and see if they keep their word.
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1 comment
#1140112

They kept their word. They printed out my Release of Liability Form and as soon as I got it I went down to the DMV and had my title registered in my name, toot suite.

From my first call to the time they contacted me- about 11 days.

Not too shabby- despite my calling them about 3 times. I don't know about everyone else- but it appears that they were quite professional with me.

Kudos to Wells Fargo for such an improvement. Too bad I cannot get such professionalism on my own job.

ID
#804909 Review #804909 is a subjective opinion of poster.
Location
Eugene, Oregon
Service
Wachovia Dealer Services Loan
Pros
  • Being able to get through
Cons
  • Not knowing for sure if i got the title
Reason of review
I got through fairly quickly.

Other Product Review

I called so I can be transferred to supervisor, but waiting for ever & nobody answered
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ID
#672914 Review #672914 is a subjective opinion of poster.
Location
Colleyville, Texas
Reason of review
Poor customer service

Wachovia Dealer Services Loan Review

The worst Bank I had ever deal in my life , my loan is paid Off months ago but still charging for late fees & whole lot of ***, never doing business with them in my life
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ID
#672912 Review #672912 is a subjective opinion of poster.
Location
Colleyville, Texas
Service
Wachovia Dealer Services Loan
Reason of review
Problems with payment

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