Wachovia Dealer Services
Reviews and Complaints
Wachovia sucks
I was just informed that i am 2 months late on my jeep payment by a mean little ignorant woman who works for their customer service.she treated me like i was a dead beat who was just trying to get one over on them.I was being scolded by this woman when she did not know all the facts.funny thing is my payment is supposed to be automatically withdrawn from my checking?seems that she would have known this if she pulled up my account info.how is this my fault in anyway?I told her it was probably due to their error and she hung up on me.real good customer service(b.s).I called back to inform them that I would be paying off my car in full and never doing buisness with them again.F*** wachovia.I will be paying cash for everything from now on.I love how they want to blame the customer for their mess up.
I won't recommended to anybody
My experience with wells fargo dealers: a nightmare. I'm leaving USA, so we need to sell our two cars asap.
We paid out the car that we have with WFD. A month later the title still under WF Dealers. When you call 800 number they said the title was released to the DMV 2 weeks ago, and because it is an electronic title it will take another 2 weeks to be process through. We went to the DMV to get a title replacement and DMV said that it has not been released.
I requested to WFD Customer Service a proof of paid out: Lien Release, but their don't help you: Go to the DMV. WF never sent me any paper, proof of payment or instructions about how to proceed. We called WFD 10 times and went to the DMV 3 times. It has been 10 days and still no title.
You have to dig really deep inside WF dealer web site to find out that they have corporates offices all over, but they dont tell you. You have to go there in person and someone from the processing center will sign the release. Otherwise, you going to die waiting for your title. Now, let me tell you about my other car with State Farm Bank.
I sent my paid out cashier check. 7 days later, I got the title in my hand. I sold my car next day. Zero stress, zero hassle.
It is up to you.
Next time go to another financial company. My humble advise.
Horrible company to work with
This company is horrble to work with. When my partner lost her job, I called to explain that it would take me a couple of months to catch up.
I told them I would pay on a certain day and they proceeded to call my sister to collect this debt. When I called to tell them that they could not call my sister, they said that if I owed them money they could call anyone they want.
Absolutely horrible, and abusive on the phone. Will never do business with them and can not wait until i have no more payments with them.
Lets File a Class Action Suit here How
I have read the complaints against Wacohvia Dealer service and they are true. Most of The complaints center around Customer Service and the call made from the customer service.
But here the real deal Wachovia Dealer Service is systematic using this practice to make it harder for you to pay off the loan and drive up there fees. If you miss one or two payment the harassment will start follow by the treats then legal fees from phony Repo action. Mean while you are dealing with that they are piling any fee they can think of.If you happen to be one who has poor credit which it sounds like many of us are in this bad economy then you have credit card rate for a car loan say greater than 10% to 19%. If you are feed up with this company as sure you are join me with filing a class action suit.
My company is body beautiful and if you email I can add you to the class action suit that I am the process of filing. This is the only way to reach these company.
Until I started the initial paper work for my suit I had call and threats whole treatment for over three years and I am current on my loan. Join my at Bodybeautifulstore@***.com
Too many phone calls and I don't even have a payment due yet.
I am getting 2 and 3 calls a day from these people. They will not leave a message and I have not even made one payment.
My first payment is not even due until Jan. 11, 2011. I didn't have a choice in financing since it was arranged through the Chrysler dealer. I have never had a problem like this before with any financial institution.
I am considering looking elsewhere for financing and plan to move the loan if possible.
This is harrassment as far as I am concerned. I certainly do not need them contacting family or work trying to get in touch with me.
Wachovia/Wells Fargo terrible service
I tried to pay my truck payment online last Monday. I was given an error message saying my payment couldn't be process, try later. I tried later and was successful. The next day Wachovia/Wells Fargo took the money out twice. I have been jumping through hoops since for over a week now and have received the following excuses/statements.
1. Can you prove we took it out twice. We can't track that on our system. (from a supervisor)
2. If you will fax us your bank statement for proof that we have your money we will send it to an investigator.
3. That can't happen.
4. It will take 24-48 hours, or 48-72 hours, or over three business days to look into the problem. All times were given by different representatives.
5. Have you put in an online request? That is usually the best way. (5 request have been sent and the same 5 generic answers saying this type of problem can't be fixed this way, please call, have been returned). Even when I requested what types of things could be handled online. I get an answer saying that can't be handled online???
This company harrases the S@@T out of you
I agree with anyone who says never use this company! I will never use them again and have tried to get away from them but unfortunately my *** car is financed for more than whats its worth.
i had economic hardship and lost child support payments that allowed me to get the car and this company still would not help me refinance.... they denied all requests... they called me every day at work sometimes twice a day.. to embarrass the *** out of me...
they think if you are embarrased they will get the money... i was not even 30 days past due...
i cant wait for my loan to be paid off... i cant stand these people and i will never use them again
Wachovia Dealer Collections Calls me DAILY - Wrong Person!
I have received a phone call from Wachovia Dealer DAILY for the past month. Sometimes past 8:00 p.m.
Sometimes a person, sometimes automated. They ask for someone else; it's the wrong number. I tell them, and they hang up - just to call back again the next day; sometimes twice in the same day. I call the number, it's all automated and I can't get through without an account number.
I HAVE NO ACCOUNT WITH THEM! How to get them to stop?
I ask for a supervisor, and they hang up. I ask for a way to get my number off their list, and they hang up!
Financial Rape
I feel like I am being completely financially raped by this company.
And on top of it all, every employee I've ever spoken to has been insanely rude and unprofessional.
If you're going to financially rape me, at least be polite about it.
I have so many complaints about this company, I don't know where to start. I guess the biggest issue is that no one with this company is open or even interested in hearing what I have to say. It's like they are ready a script that they can't deviate from -- asking the same questions over & over when they don't like the answer given to them. Rudeness, incompetance, pitiful customer service. There is no customer "service" with this company.
Dealing with a robot would be more pleasant.
Shaddy practices, customer service is a joke
I am late with two payments, Dealer services is telling us they will repo truck, as a last ditch effort we go to a dealer, who offers to save you from repo. Well Dealer services REFUSES to give a payoff figure.
Then tells us that if we make a payment, they will reconsider giving us a payoff figure. Take the truck! It's three days later and still they have not come. They are so nasty!
I hope the truck short sells and they try getting the balance from us.
I cannot wait to go before a judge and tell him what has happened. I have it all documented.
Treat there customers like garbage.
I have an auto loan with wachovia and my ex fell behind on her payments. They never contacted me and are now trying to repo my car and hold me liable.
I have talked with them two days in a row trying to pay and get caught up and all they keep doing is being rude and not assisting me at all. At this point I almost want to give up, but it only hurts me. So once again they treat all there customers like garbage and i will never get another loan thru them or recommend any to do so.
THANKS ALOT... For Nothing
Wachovia's Angelica is a ***. She has stated that I owe for june, july, august .
This is a awful company. They are taking me for a ride with finances.
4 different individuals have worked with my account over a year times. They are aware of my cancer and health issues. I lost my job in june 2009, currently disabled and on unemployment. Maria said to make 1 payment in August $640 and my regular payment of $495 to change my due date in september and my account would be up to date.
Now I have Repo people looking for my car?
They will not send a statement of my payments from 2007-****.Why not? Because they are crooks!
Wells Fargo Dealer Services has continually called my 90 year old mother who has had a stroke
Wells Fargo Dealer Services calls my 90 year old mother who has had a stroke, has some dementia, lives on social security. They talk to her like she is a piece of *** stuck on the bottom of their shoe.
She apparently cosigned a car loan for a family member and everytime a payment is late they call her. Today was the final straw; I called them (their bulldog bill collector, I should say) and tried to nicely explain why they should leave my mother alone. They then started being savagely rude and tried to be cunning about it to me. I told them I am not 90 and I am not responding to their tactics; they need to leave my mother alone.
She was so rude I ended up hanging up on her and blocking the number on my cell phone. This was the rudest person I have ever encountered in my life (and I'm 57) and I swear if this "person" every contacts my mother and disrespects her in this manner again I will sue her and her employer and worry about it later. Stay away from this piece of *** company!!!! By the way, I had a lot of ***####o?
words in her that I have changed.
But trust me, they are right on the tip of my tongue. By the way, if anyone has the mailing address of this entity, I would love it have it so I can send some choice mail to their CEO.
Pls. tell me how to receive my title
Wachovia financed a car for me thru Pedigo in Indpls, my application number 2385****, the loan has been paid off, but I have not received my title. how do i get my title? I received a letter stating I needed to go to the License Branch, but the License Brance says I should receive it from whoever I paid the loan to, again what do I need to do to get my title. call me or email me @ dbrownlow@***.net. thank you
Deborah Brownlow
1207 W. 30th street
Indianapolis, In 46208
317-558-****
317-294-****
Thank you,
Wachovia dealer services suck
I paid my car off over a year ago and I just received the title two months ago. After calling numerous times asking where was the title.
No one called me. About 4 months ago, they called me at work to let me know that I owed $143.76 that is why the title has not been received. My husband gave them a credit card and we received the title about two months later. A month ago they sent me a check for $143.76 and said I had over paid on my account.
I went to purchase a car last night and it showed that I had a repossession from Wachovia. The finance manager said that can not be possible since you have the title, I traded in my car.
I have been trying to call someone at wachovia and they are useless. I guess I am going to have to file a lawsuit against them to have this removed from my credit?
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Response to 'one of a few adults (?) in the world - Did you read 'I wont recommend to anybody' post? It has nothing to do with past due bills.
He/She paid everything on time. The complaint was WFDS slow action on getting the title to them.
Your response has no bearing. Take some responsibility and read the postings before you comment.
I'm reading all of the complaints about WFDS and they all blame the company for not paying YOUR bill. If you don't want calls about your past due bill then pay it or save your money and pay cash!
Stop blaming everybody else for your problems and take some personal reaponsibility and own your situation. :?