I requested Wachovia dealer services to stop calling me when my account is over 2 days past due and to communicate in writing. This was mainly due to harrassment, rudeness and incompetence.
I complained to the office of the president since I was still receiving calls. I was told that they would address the issue, but it is obvious that nothing was done because of what happened this morning. My car was paid off over a week ago and I just received a past due notice. When I called the number listed I was told by a collector that I need to call customer service.
I told her the number listed was their number and she kindly just hung up on me.
Not only are they not in compliance with federal law, but they are lazy!!! I hope they get sued by enough irate customers, so that they get their act together.