I requested Wachovia dealer services to stop calling me when my account is over 2 days past due and to communicate in writing.This was mainly due to harrassment, rudeness and incompetence.
I complained to the office of the president since I was still receiving calls. I was told that they would address the issue, but it is obvious that nothing was done because of what happened this morning. My car was paid off over a week ago and I just received a past due notice. When I called the number listed I was told by a collector that I need to call customer service.
I told her the number listed was their number and she kindly just hung up on me.
Not only are they not in compliance with federal law, but they are lazy!!!I hope they get sued by enough irate customers, so that they get their act together.