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3.3

Statement of Lien Satisfaction. Missing Title.

Called 1-80*-289-****. I had to keep pressing # or * to get to the operator. Eventually I got transferred to Titles. From the time I started dialing to the time I ended the call- 15 minutes. From the initial- I got ahold of an operator, transferred to "Titles'; I gave the young lady my info (SS#) and address. Apparently they did send me my title, which I cannot find. She stated that they'd send a Statement of Lien Satisfaction within 2-3 business days.

Fingers crossed. Eighty one words.

yeah I know, I'm not so pissed now. I'll have to wait and see if they keep their word.

Reason of review: I got through fairly quickly..

Wachovia Dealer Services Pros: Being able to get through.

Wachovia Dealer Services Cons: Not knowing for sure if i got the title.

Location: Eugene, Oregon

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Anothony Fse

They kept their word. They printed out my Release of Liability Form and as soon as I got it I went down to the DMV and had my title registered in my name, toot suite.

From my first call to the time they contacted me- about 11 days.

Not too shabby- despite my calling them about 3 times. I don't know about everyone else- but it appears that they were quite professional with me.

Kudos to Wells Fargo for such an improvement. Too bad I cannot get such professionalism on my own job.

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